What is our primary use case?
We primarily use AlgoSec to just have a check on what firewall rule sets have been configured over a period of time, and if there are any redundancies within those rules, that we can eliminate without any confusion within the ruleset. It allows us to have the optimum support and effectiveness of the firewalls.
What is most valuable?
Doing the analysis of rule sets is very useful for us.
Being able to make and implement changes within a timeline is a very valuable aspect of the solution.
The solution is easy to navigate.
The initial setup is straightforward.
What needs improvement?
AlgoSec can probably do better at introducing features for the cloud firewall scenarios. This is something that will probably help customers. It needs a hybrid scenario that includes private cloud, public cloud, and on-prem things. If a feature could cover all three different types of deployment, that could probably make it even more desirable for clients.
For how long have I used the solution?
I've been dealing with the solution for two and a half years at this point.
What do I think about the stability of the solution?
We've not received any complaints so far when it comes to stability. So far, our capabilities mapped with AlgoSec has always achieved the best of results for our customers. There don't seem to be bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We haven't heard anything from clients that would lead us to believe they couldn't scale the solution if they needed to.
How are customer service and technical support?
The technical support is quite good. I would rate them eight or nine out of ten.
There are some points wherein when it comes to support, my engineer may not have gotten direct support immediately. In the past, my engineer might have to wait half an hour or one hour to get an answer, and then, of course, the customer is also waiting. That slightly impacts my customer experience. Due to that aspect, I am reducing one or two points for that. However, overall, we're pretty satisfied with the solution.
Which solution did I use previously and why did I switch?
I use a few other solutions as well. More often, I would advise clients to go with AlgoSec. Of course, as a secondary option, if our customers personally had some other preference, my experience is that they tend to go for Tufin rather than Skybox.
How was the initial setup?
The initial setup is pretty straightforward. It's not complex. We don't face any challenges on that front.
What about the implementation team?
We both deploy the solution and manage the solution for our customers.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing, it would be useful if they could be a bit more aggressive to their competition in the market. They need more aggressive pricing. That would be certainly more helpful to the market overall.
What other advice do I have?
We have relationships with AlgoSec, Skybox, and Tufin. We are resellers as well as value-added service partners of all three solutions.
Our experience is across the board. What we advise depends on our customers' requirements and preferences. Based on that, we suggest select solutions.
We have a cloud model that we have worked out with AlgoSec. We are their managed security service partners. Along with that, we also do the on-prem deployment, especially in the Indian government sector.
Overall, I'd rate the solution a nine out of ten. I've had a fantastic experience with it so far.
Which deployment model are you using for this solution?