What is most valuable?
The visibility into what normally a monolithic script would do with the audit trail and version control features makes troubleshooting jobs a breeze. I use to have to manually code in logging tricks into my scripts, then parse though these file to see what was happening during execution. With AWA, I simply view the last run, or any previous run, and can visually see what happened with the ability to drill down to a specific part of the workflow. Viewing past modifications to objects would require a third party version management product with a check-out/check-in process; with Automic, every save is shown in a tab on the object.
How has it helped my organization?
The main improvement is the time it saves in troubleshooting an issue. The common phrase, “There is a script somewhere that does that”, is no longer heard. A single pane of glass view and visual representation of workflows exponentially reduces time to recovery.
What needs improvement?
The direction of the product and the way that they add visibility into a script are amazing, but there are limitations in self administration automation and stability issues.
There are two main areas which I think the product needs to improve on:
- Improving automated administration of the product itself. As an administrator, it is easy for me to manage another product using Automic, but when I want to manage the product itself, I’m forced to writing Java console apps using their API to do things. There are community provided solutions to help, but they are not tested enough to be considered production safe.
- The stability of the product. It is very easy to take down the system. Even with HA infrastructure underneath, we still have constant outages.
For how long have I used the solution?
Personally, I’ve use this product for 18 months. The organization has used it almost 5 years.
What do I think about the stability of the solution?
Yes, as mentioned before, we are constantly having issues due to bugs or things that should work, but don’t. In a high demand, time critical environment, it is not viewed as a reliable product requiring use of external means to continue when there is an outage.
What do I think about the scalability of the solution?
No, it is extremely easy to scale up or down. Adding an Agent or an Automation Engine is simply connecting or removing it. Adding new workflows and tasks require no redesign inside the application.
How are customer service and technical support?
To be honest, I have had to come up with the majority of the fixes to my issues, and the times that I couldn’t were known bugs. We are a company where an hour or two outages majorly impact us and their support SLAs do not come close to ours.
Which solution did I use previously and why did I switch?
The company previously used AutoSys. To my understanding, they switched for cost reasons.
How was the initial setup?
I was told that it took over six months and was difficult.
What's my experience with pricing, setup cost, and licensing?
I don’t have much to do with this, but I’ve been told it is cheaper than the competition.
Which other solutions did I evaluate?
I wasn’t around for this.
What other advice do I have?
Setting up a new installation is straightforward and easy. It is well documented on their site.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Aug 09 2017