Automic Workload Automation Review

Secures and controls State assets, but Visual Studio plugin has a lot of room for improvement


What is most valuable?

  • Check-out
  • Check-in
  • Promote
  • Demote

Just that the basic functionality works.

How has it helped my organization?

It saves State assets, for starters. Saving State assets is part of my job, and it's important. So that's how it's improving State work. We have a tool that secures and controls State assets.

What needs improvement?

Certainly, the Visual Studio plugin has a lot of room for improvement.

We need to improve communication. It's a mistake to send all the work over to India, that's my personal opinion. I think there's a real problem with communication in India. I've been on the phone with these folks and wasted my time, where we don't even understand what they're saying. I think the development of this tool should be brought back to the United States. I think it's a mistake to have it done it in India, where a real communication problem exists.

For how long have I used the solution?

20 years.

What do I think about the stability of the solution?

Absolutely.

What do I think about the scalability of the solution?

The scalability is not as much of a problem.

How is customer service and technical support?

Escalation comes from the technical team in the United States to Level 2 in India.

Which solutions did we use previously?

We switched over 20 years ago.

How was the initial setup?

Setup was complex due to the complexity of the tool.

Which other solutions did I evaluate?

If we had a choice to choose again, we'd choose something different.

We've been plugged into the product for 20 years now, so it's a little difficult to do that, although I have teams or agencies now, that are breaking away and they're going and using other tools now. I got one agency using TFS. I've got another agency using GitHub, so I'm seeing the breaking down of this whole process. A lot of it has to do with the stability of the Visual Studio plugin, which has not been very good.

What other advice do I have?

Don't use the Visual Studio plugin. Go and use TFS. It's more seamless and it's a bigger tool. It will cost you more money, but you won't have some of the complexities, in terms of folks being able to do check-outs and check-ins. This Visual Studio plugin has been very complicated for the State of New Hampshire. It's caused a lot of problems. It's made me lose a lot of customers. I lost 81 customers last week alone. They don't like the product and I understand why. They have people in India developing it, who don't understand English, most of the time.

Even when you try to convey your message to them, there's all kinds of problems with dialog and interpretation that sometimes you get what you ask for, and sometimes you don't. Most of the time, you don't. You end up going back and forth, and back and forth to get any fix, then you get another re-fix. Then, you get another re-fix.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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