What is our primary use case?
Workload automation. We are using it for job scheduling and automation of our internal business processes to eliminate a lot of manual workaround.
It is performing very well. We are getting ready to upgrade to version 12. We have been running 10 for the last four and a half years, and we have had a really good experience with the product.
How has it helped my organization?
It has made everybody more efficient and productive. So, it eliminates a lot of the manual workaround processes, which enables our business to get more out of its people, which is always good.
What is most valuable?
The ability to be able to automate more of our business processes:
- It gives us a lot of leverage in terms of what we can do with the product.
- The predictive analytics portion, which is the reporting capability, gives us a lot of useful data.
What needs improvement?
Keep enhancing the analytics piece. We are just getting involved with that, so we have not had the reporting functionality previously in version 10. We have seen and heard a lot of good things about it. In talking with other customers as well, they would like to see a few enhancements done where you can pull in outside data sources to get a cumulative view from one centralized place.
I think this is something that they are currently working on. This is exciting news for us, because we are definitely looking forward to it.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
Stability has been very good. We have not had any major issues or very much downtime at all. If we have had downtime, it has been planned. So, stability has never been an issue for us.
What do I think about the scalability of the solution?
Scalability scales up and down. We are a fairly small shop right now. I would say we are scaling. We are slowly growing, but we are not anywhere on the scale of what the product can handle, especially talking with other customers that are much bigger than we are.
We have had no issues with the scalability so far.
How is customer service and technical support?
On a scale of one to 10, I would say, probably a seven.
We have had some issues recently going through the process of trying to upgrade from version 10 to 12. Working with support, we have gone back and forth a lot, and a lot of that has had to do with resources not being available either on their side or on our side.
From that perspective, it could probably improve a little bit, but overall, we are very satisfied.
How was the initial setup?
I was not involved in the initial setup, but I have been involved in the current upgrade process.
The current upgrade process is straightforward. They have made the process much simpler. After we get to version 12 and any subsequent versions going forward, it should not require any downtime at all. It should not require any system reboots for the upgrade of other components outside of the engine itself, such as the agents.
Which other solutions did I evaluate?
No. We just decided to stay with what we had because we have had really good luck with it and we are very satisfied with the product.
What other advice do I have?
We are very satisfied with the solution as a whole. There is a lot of new functionality that we are excited about. We have not had any real major problems systematically with the solution. Overall, with the product, we are very satisfied. There are a few areas that we feel like, from CA's perspective, could be improved, one of those being support. The other being new additional features and functionality that we as customers are looking forward to.
Consider what you are trying to accomplish with a product like this. Definitely list out all the pros and cons of solutions. Make sure the solutions you are looking at fulfill your business requirements. There are a lot of solutions in the marketplace that have a lot of bells and whistles that may or may not be of benefit to certain companies. Make sure when you are looking at solutions and potential partners that the solutions that you are looking at fit your business needs.
Most important criteria when selecting a vendor:
- The level of trust. From a customer perspective, it certainly factors into that.
- The relationship with account managers.
- How attentive they are to our business needs and how we are evolving as a company as a whole.
- The overall functionality of the solution that the partners provide. There are a lot of other competing products in the marketplace, so that certainly factors into it as well.
- We are looking for specific needs and requirements from our business partners, and that certainly throws a big chunk of how we interact and consider what solutions we are going to bring in for our business.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Jan 07 2018