What is our primary use case?
We use it for batch automation and site switching. It has performed great for us, and we have had very few problems. We have done a full upgrade in the last 12 months where we went from an AIX to a Linux platform, and this was a massive change for us.
We are a big organization. We have 7000 employees. We are spread across Ireland and the UK, with operations elsewhere. Therefore, it is about where can we use Automic to create efficiencies. We know there are a lot of things that we are doing which are time and resource intensive. We would like to leverage Automic for these tasks.
We have been using Automic for more than 10 years.
How has it helped my organization?
We have about 40 million jobs and workflows go through our organization's Automic instance every year, from our Treasury functions to our SAP functions. We use it in approximately 30 to 40 applications. It is very important to us.
What is most valuable?
- It is integrated across all our IT platforms in our infrastructure, which is a big plus.
What needs improvement?
- While the cost is competitive, there is always room for improvement.
- It has a very complicated interface, which could be made to be more user-friendly.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It works. It does not fail. If something fails, it is not Automic. It is a script or something else.
We are an electricity company, and we issue hundreds of thousands of bills to customers every month. Automic is key in getting the billing files ready, so they can be sent out to the customers. We are heavily regulated by an Irish regulator. Therefore, if there is any delay with bills going out and the process around it, we can be heavily fined. Thus, it is crucial that we have software that makes everything run smoothly.
What do I think about the scalability of the solution?
One of the areas that we are looking at is using Automic in the cloud. Diversity is actually more important to us than the scalability at this point. For example, where can we leverage Automic to automate and improve efficiencies in our organization?
How are customer service and technical support?
The technical support is excellent. We have gold support for Automic, and are happy with it. That is really key. If we invest with a company and its product, then we make it a critical condition that it can't fail, essentially. If it does fail, then we need to know that if we pick up the phone, someone is going to fix it for us.
The only time that we needed technical support in the last few years was when we were doing an Automic platform migration. We were on an AIX system and migrating it to a new operating system. For the migration, we relied on Automatic to assist with the transition. Apart from this, we generally do not have issues with Automic.
Mostly, it is the jobs or scripts that we request Automic to run where we see issues, which is fine. These are fixed elsewhere.
Which solution did I use previously and why did I switch?
This was before my time. I suppose we had an operations function that was shift-based. We would have a team that worked around the clock, and they would be performing the batch functions manually. Then, when Automic came in, we could operate 24/7 because Automic was doing the automation, but we only needed a team 9 to 5, Monday to Friday, in the office. This cut down on the need for a rolling shift. However, this is probably going back about 10 years ago.
How was the initial setup?
I was not involved in the initial setup.
What was our ROI?
One of the key reasons for implementing Automic was to cut down on manual tasks: Workflows, jobs, the way it can work across multiple platforms and different operating systems, stop and start services, transfer jobs, and file transfers. This has all greatly increased our efficiencies and productivity, and reduced the amount of human interaction required. The key to this is the stability.
What's my experience with pricing, setup cost, and licensing?
We feel that we get a good deal with the price.
We recently renewed our Automic contract last year. At renewal time, it is not about looking for an alternative product, because we can't find one. Also, Automatic is heavily integrated in our organization. The cost to change would be a huge factor for us, and we have not found any other product that is better out there.
Which other solutions did I evaluate?
We have not found another product that can do what Automic can do.
What other advice do I have?
We are looking for use cases to utilize it within our organization. Basically, what we are looking to do now is to automate as much as we can within the organization.
We are probably not using it as much as we can, but that is on us. Any issues we have ever had with the product have been resolved. We are only using Automic more, rather than less, in the organization. It is as integrated in our company as it possibly can be. It is crucial to us. We would not put that this type of time and investment into a product if we were not sure of its capabilities and stability.
Most important criteria when selecting a vendor:
The product has to fit. The vendor has to be willing to work with us and tailor their product to suit our needs, then offer that level of support to us. The company that we work in, we can't have downtime or outages. Automic and similar products are critical to our business and our internal business functions. Thus, support is key, if there is an issue, so we can get it fixed quickly.
Do your own proof of concept. Make sure you know what you want. Be clear about what you want the product to do for you. Go out and meet with the vendor, then test it.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Jun 27 2018