Automic Workload Automation Review

It is 100% stable. We have no downtime. We have 24/7 production throughout the year.

What is our primary use case?

We use it for scheduling of our production and development.

How has it helped my organization?

It helps us manage production and provides an overview of production along with a review of past performance.

The most important thing is having no downtime. We do not have any downtime for support or release changes.

What is most valuable?

It is easy to manage and customize the system. It performs well.

What needs improvement?

Today, we use a rich client for this product. In the future, or for the next release, they will be using a web interface. This web interface is not as scalable as the rich client for us. The web client is not 100 percent programmed as we need it.

What do I think about the stability of the solution?

It is 100% stable. We have no downtime. We have 24/7 production throughout the year.

It has a good source code that we administrate. We can expand the system.

What do I think about the scalability of the solution?

It has endless scalably. We can add new Clients from zero to 9,999, and we only use 10 Clients. We can add agents up to 500,000. We can also add RAM, disk space, and CPUs. 

How are customer service and technical support?

In the early years, when using the product, we had many phone calls with technical support. Sometimes those calls were good, sometimes they were bad. It has been getting better.

Which solution did I use previously and why did I switch?

In the past, we had CA-7. CA built this mainframe schedule. Then, we have canceled the contract to CA, and decided to go with UC4. Now, UC4 is a part of CA, and now we have a contract with CA again.

How was the initial setup?

Sometimes it was simple, and other times, it was very difficult. However, we had good technical support from Automic designing our system.

What about the implementation team?

We had an employee from Atomic design the system for us.

What other advice do I have?

I would recommend Automic with some restrictions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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