What is our primary use case?
We have many use cases for automating different systems. In most cases, we use it to automate database application servers. We have over 2000 servers, so we need to synchronize jobs on various platforms, which is our most common use case.
So far, the performance has been okay.
How has it helped my organization?
Our environment is more stable. We have less downtime and some of our operations are much faster than they were before. We have seen a positive impact on efficiency. Tasks that used to take people one or two hours are now done in minutes.
In terms of whether using Automic has enabled our company to grow, it is possible. However, I have not been made aware of any examples.
What is most valuable?
The most valuable feature is that I do not have to wait for one job to finish, then manually click on the next one to start. Automation is the best feature.
What needs improvement?
My biggest complaint is that there is no list price. We work with Oracle, Microsoft, IBM, etc., and all of them have list pricing. Automic, right up until today, has never had list pricing. This makes things difficult, because we need to plan budgets for the next year and can't. The lack of list pricing is my number one complaint because it is very difficult to plan anything.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
We have some systems where, every time we lose the network connection, the software, after five or 10 minutes, is inoperable. With Automic, we monitor what is happening, and if network connectivity is down, Automic deletes all the logs that caused the system to crash. Before Automic, we needed to handle these situations manually. Now, every time that logs crowd the system, Automic deletes them and solves the problem.
That means we do not have this type of downtime anymore. It is system crucial for us.
What do I think about the scalability of the solution?
Scalability is fine. We have a cluster and two active-active nodes, so it is very easy to scale.
How are customer service and technical support?
We used technical support in the beginning. The experience was very good. They were easy to reach and know their business. They helped us a lot during that time.
Which solution did I use previously and why did I switch?
This is our first job management solution. My managers made the decision to buy it.
The important criteria when selecting a vendor to work with are
- Good support
- A good product.
Good support is very important for us.
How was the initial setup?
The initial setup was straightforward. The installation took two days. We did not have any difficulties. You just click, click, and click.
What was our ROI?
As an engineer, I do not have access to this information regarding ROI.
What's my experience with pricing, setup cost, and licensing?
The cost of arrays is high. If you want to buy an array for an application, and see value from it, you need about half a million dollars. That is too expensive.
What other advice do I have?