Automic Workload Automation Review

You have a central point where you can automate everything

What is our primary use case?

The primary use case is scheduling business automation. Its performance is good.

How has it helped my organization?

It works to automate business processes over all the systems. You have a central point where you can automate everything.

It had a big impact on time, cost, and resources because it was the first product that we used which was supported all our platforms. The biggest impact is its central point of control. We now have one point where we can see everything: The whole workflow of a business process, if it is hanging or if it is still running.

What is most valuable?

The most valuable features are that a lot systems are supported. You can use this for z/OS, Windows, Unix, SAP, etc.

What needs improvement?

The problem is when you have a major update, afterwards you have small problems. This is with every software where you have to find some solutions for your problems after updates. However, after the problems are fixed, the stability is really good.

We have some problems with updates where some functions are changed, so you have to check your whole system to see if everything is still running. The update process for us is around two months of testing and one day of updates.

What do I think about the stability of the solution?

The stability is good. 

What do I think about the scalability of the solution?

Scalability is great.

How are customer service and technical support?

We have needed the technical support, especially after updates. We also needed technical support for problems. Though most of our problems in the last few years were not based on Workload Automation, but the database that we are working in.

It takes a time until you get the right person, but when you get the right person, they are really helpful.

Which solution did I use previously and why did I switch?

We were previously using CA-7.

What's my experience with pricing, setup cost, and licensing?

There are a lot of new features, but we do not use them because they are too expensive. The price point could be less.

What other advice do I have?

You can't go wrong with Automic, because it is supporting every common system.

Most important criteria when selecting a vendor: 

  1. Stability.
  2. Support.
**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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