Automic Workload Automation Review

It saves my customers time, money, resources, and efficiency

What is our primary use case?

Our customers use it for scheduling.

It performs quite well. It depends on the customer. Some customers do not use it with all the features that the product offers. They only use a small set of what the product can do.

How has it helped my organization?

Reliability: You can count on it.

It has saved my customers time, money, resources, and efficiency.

What is most valuable?

Monitoring is very good.

What needs improvement?

For power users, it does not work well for them at the moment.

The event monitoring is very good. It has become a great part of the product suite. However, most customers rarely use it.

What do I think about the stability of the solution?

At the moment, it is working quite well. Version nine's stability was not good. Now, it is stable again.

What do I think about the scalability of the solution?

The scalability is very good.

How is customer service and technical support?

Mostly, we get a standard answer. Sometimes, the support is not very good.

Maybe it is problem with some customers and the tickets that they are opening, as the tickets are not very well designed. Still, as an experienced user, when I open a ticket, I put in all the needed information. Yet, the support for me is still not great and could be better.

How was the initial setup?

It is straightforward for me. Those new to this business find the initial setup complex. 

It is a complex product, so you can't do the setup with a click.

What other advice do I have?

It is a good product for solution automation.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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