How has it helped my organization?
One of the uses that we decided to use it for is site switching. We have two data centers, and we have critical applications in both data centers. We site switch them twice a year just to make sure the DR is in place. It takes just an hour to move one system from A to B. It is so fast, quick, and effective.
What is most valuable?
The two main things about it are its versatility and stability. For versatility, we bought it to do one job, and we now use it now for several jobs on all different types of applications. In regards to its stability, it is very reliable. We have never had any unplanned crashes.
What needs improvement?
The new user interface AWI could improve. It is quite easy to use and work around, but it has lost some of the functionality that we used to have in our Vim client user interface.
What do I think about the stability of the solution?
I have been working on it for about 12 years now. We have had three unplanned outages throughout the whole time, and all three were man-made errors (someone pulling the plug out).
What do I think about the scalability of the solution?
With some of the newer features, we have been able to do new things with them. We are always in demand in our company, someone asking us, "Can you do this or can you do that?"
How are customer service and technical support?
The technical support is very good. It can sometimes take a little long to get an initial response, but it is very good. They will persevere, and get to the bottom of whatever the issue is.
Which solution did I use previously and why did I switch?
We bought this back in 2004. We were upgrading all of our systems to SAP systems, and we wanted a scheduler. We did not want to use the SAP scheduler, so we were recommended UC4 (as it was at the time). That is why we brought it in. It was for our SAP system, but we use it on all applications now.
How was the initial setup?
The initial setup is relatively straightforward. There is an awful lot of planning because it is such a critical application for us. We have to test everything before we go ahead. It could take us up to three months doing all of the testing, maybe putting the infrastructure in place for an upgrade. The actual day when we upgrade only takes about an hour or so. It is very fast, and we have never had an issues.
What other advice do I have?
Because of its stability and versatility, I give it a nine out of 10. I never give tens.
Most important criteria when selecting a vendor: Support is very important. Also, if we are looking for a solution, we might go to Automic, and say, "We want to do this. Can you help?" They are always very good. They will come over, sit down, and talk with us, helping us where they can.