BigFix Review

The solution has improved our compliance levels overall.

What is most valuable?

Near world PCI compliance and patch. We share the modules that we own for BigFix. So, those are the most important.

How has it helped my organization?

Our compliance levels - i.e. our compliance percentage has improved.

What needs improvement?

Simulators could be introduced.

None that I can think of. It does what we purchased it for. So, there isn't really anything that I can think of to add to it.

What do I think about the stability of the solution?

It is very stable. Streaming, of course, will do it.

What do I think about the scalability of the solution?

I manage and control the relays and everything, so it's easy to put new relays up and configure them.

How are customer service and technical support?

The technical support is usually pretty good. However, I had a ticket that stayed open for a couple of weeks which I didn't get a response to. Then when we got the response it wasn't really good. So they could have told me sooner than two weeks.

Which solution did I use previously and why did I switch?

We did an audit. A PCI audit. We were looking for reliability. Also cost and support were considerations.

How was the initial setup?

I did the initial setup, it's fairly straightforward.

Which other solutions did I evaluate?

I wasn't part of the evaluation of other products.

What other advice do I have?

Definitely look at BigFix to consider it as a solution.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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