BMC Remedyforce Review

A stable application developed for telecommunications companies


What is our primary use case?

Since it's a built application based on Remedy, we use it for Telcos. It's an application developed for telecommunications companies.

What needs improvement?

They're only just beginning to use less API now on version 19.08, and they need to include more high-end technology, different languages, the kinds of things they haven't yet included in the product that could improve it. 

Additional features they could include would be to improve the content with better technologies, higher-end technologies, that kind of thing. The interface could be improved, I'd want the developers to work on that as it would allow more flexibility.

What do I think about the stability of the solution?

It is stable. 

How are customer service and technical support?

Customer support is fine. 

What's my experience with pricing, setup cost, and licensing?

The cost is quite high but since they are one of the big four companies for this type of development platform, I think the price is okay. But I'm not the right person to talk because I'm not a CEO.

What other advice do I have?

I would rate this product an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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