BotFarm Review

Manageable and scalable with good drag-and-drop functionality

What is our primary use case?

The product can technically be applied in any vertical - whether that's supply chain management, manufacturing, pharmaceuticals, licenses, et cetera. We have used it for most of these verticals and various processes.

How has it helped my organization?

It's all about their user manual, and the turnaround time. It allows us to focus on better quality work which ultimately helps the overall big picture.

What is most valuable?

Their overall design is fantastic. Their development interface is very easy to navigate. It has a graphical user interface with a drag-and-drop feature, which makes it very easy for the developers who are building the parts.

The solution is very manageable.

The product has good scalability capabilities.

What needs improvement?

The deployment could be simplified. There are a lot of user settings and stuff that you need to do when you need to prepare a report. 

Automation Anywhere does have IQ Bot, which is a pretty good product. It needs to make sure it's competing with it in terms of feature offerings, et cetera.

We've seen some scalability issues.

For how long have I used the solution?

I've been dealing with the solution for one and a half years at this point. It's hasn't been very long just yet.

What do I think about the stability of the solution?

The solution is stable, however, we have definitely seen some issues with deploying the bot between the Dell server and the broader servers. Due to resolution issues, I find it takes time to get it up on Chrome, in the browser. You need to sometimes wake up the bot. These kinds of issues have definitely dropped off a bit. It's a little bit of a gray area at the moment, as it's hard to say when they will come up. 

What do I think about the scalability of the solution?

The solution is definitely scalable. It's easy to scale up and manage the process if you need to.

How are customer service and technical support?

Technical support has been excellent. I would rate them at a nine out of ten. They are very knowledgeable and responsive. We're quite satisfied with eh level of support provided.

Which solution did I use previously and why did I switch?

As consultants, we also work with Blue Prism and Automation Anywhere. We work with a variety of different products, depending on the client.

How was the initial setup?

The implementation isn't straightforward. It's a bit complex in terms of deployment as there are a lot of settings you need to handle.

Typically, a deployment takes about a week. It depends on how a company wants to deploy, so there are a lot of standards and templates that you could follow. That said, any standard deployment that you follow definitely takes a week at a minimum. It could potentially take longer.

In terms of maintenance, you only really need one person. Again, it depends on the client, and how they want to set it up, however, I would say not more than one full-time person would be needed in the case of five ports being deployed.

What about the implementation team?

We are consultants. We can assist clients in the implementation process.

What's my experience with pricing, setup cost, and licensing?

For my part, I don't handle the pricing. I can't speak to how expensive or affordable it is. It's not a part of my day-to-day to worry about licensing.

What other advice do I have?

We're partners.

I am into consulting and my company is in consulting. 

Overall, I would rate the solution at an eight out of ten. We've largely been satisfied with their level of support and the capabilities, although the deployment could be easier. They have a lot of good features in place.

As is typical for many of the RPA technologies, it's important to have a good design in place and that could resolve the development and the deployment.

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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