What is our primary use case?
We use the Bot Farm solution for two use cases. One is for procurement and the other is for finance. Both use cases required the liquid license availability of the task bot. Therefore, at month-end or the middle of the month, the processing needs to be on a faster pace as we had SLA activity involved with the processing of the invoices and the financial auditing purpose.
Basically, we use floating licenses which are automatically applied when there was a high peak on the load, and the floating licenses resulted in the shorter processing cycle of the activity.
What is most valuable?
The scalability is the solution's most valuable aspect. The reason Bot Farm is used is to have only one license availability whenever you have a spike in the transactions. That is a core feature. That is something which we are using to the maximum. It's working well due to the fact that the solution use case is quite structured. The only ask was to have additional bot licenses be present to incorporate it. That way, we don't have to get stuck with the license cost as it's generally on a yearly basis. Right now, it's just on the basis of the usage that we are paying.
The solution has been very user-friendly.
The initial setup is very straightforward.
The interface is seamless.
The solution is very stable and quite reliable.
What needs improvement?
For the intelligent bots, it is still not quite structured, as far as I can see. I checked for IQ Bot. These licenses are having certain issues. We stopped around the pricing part. It's not just the price, however. It was also not fitting the capability. Based on the on-prem model, if they can include an intelligent bot there, it will be helpful with all the security and the pricing parts involved.
The dashboard needs improvement. For Bot Farm, the visualization is not that good compared to the main Automation Anywhere dashboard.
For how long have I used the solution?
We've been using the solution at least over the last 12 or so months. We are continuing to use it.
What do I think about the stability of the solution?
The solution is quite stable. It's very reliable. When you're adding the additional licenses the basic structure is there. It's just the licensing that gets involved. It's more on the configuration side. Otherwise, it is quite seamless with the interface. The preliminary interface is Automation Anywhere, so there are no issues there.
What do I think about the scalability of the solution?
The solution can scale very well.
We have two teams using the solution currently.
We are using this solution specifically in the India region, with the two departments of finance and procurement. We don't have that much load as everything gets outsourced here in India. We are still looking for opportunities where a load of taking Bot Farm license mechanisms can be used. Therefore, I can't speak to if we will increase usage or not.
How are customer service and technical support?
Technical support has been very good. Many a time, there was an issue with the configuration part, or the licenses were not automatically deployed for the execution of the tasks. We had to connect with them, and we always found them to be helpful and responsive. I would say we are satisfied so far.
Which solution did I use previously and why did I switch?
We have three RPA solutions that we are using. We also use UiPath and Blue Prism.
How was the initial setup?
The initial setup is very straightforward. It's not overly complex or difficult. We were pretty comfortable with it already. We are already using Automation Anywhere for the past four years and therefore, it was not a challenge for us.
With approvals, customization, et cetera, the deployment took us about 15 or so days.
We have a team of five that is able to handle the deployment and maintenance. We have a two-year maintenance contract lined up.
What's my experience with pricing, setup cost, and licensing?
We pay based on usage, which is quite good for us. We like this licensing model. From the maintenance perspective, we have a contract signed for two years and it has reduced our pay per basis cost.
Real cost savings come with long-term relationships with the company. For four years we have been there. Therefore, the pricing is substantially lower for us.
What other advice do I have?
We are just a customer.
Bot Farm is a cloud solution. We already have A2019, and Bot Farm is one of the products of Automation Anywhere. It's a cloud version we are using and due to it being on the cloud, it is always continuously updated to the latest version.
Bot Farm is for firms that have reached a certain level of maturity. You don't require Bot Farm if you are having applications that are not consuming your licenses. It becomes very useful when you have a use case that has spiked the variation in the load. Regardless, you need to do the math correctly to get the ROI associated with the licensing costs, the value, and the use case intended.
I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?