The competitiveness of the product in terms of functionality is the most valuable feature. It has all the features that we and the people we work with need to do their jobs. The core features are PM management, resource management, portfolio management. Those are invaluable tools for anyone who needs to do IT governance.
Improvements to My Organization
The principal benefit is the ability to forecast demand and balance it against the capacity of the organization. That means the efficient use of personnel, minimal downtime, and maximum productivity.
Room for Improvement
There’s always room for improvement as business needs change. We give considerable feedback through the years to CA for product improvement, which should guide future development of the product. The needs of the end users are extremely important.
Use of Solution
I have been a Clarity/PPM user for probably 15 years, since before it was called Clarity.
Extremely stable. It’s been out for many years, and although the version has changed, the core product is fundamentally stable. The code is configurable – you can configure it to make sense to the end user.
We have used CA Clarity/PPM from less than 500 to more than 100,000 and it scales perfectly.
Customer Service and Technical Support
They’re good at the fundamentals.
Out-of-the-box, it is straightforward, but every time you implement a new instance you want to change and configure it to meet the needs of your audience. It’s a strength of the tool that it can be configured that way – you don’t have to do things the way the developers want you to do it. You can design your own workflows and processes which makes it much more effective to use.
Other Solutions Considered
There are three things that are important when dealing with any vendor: support, support, support. There are lots of products out there that have similar features and functionality and wonderful interfaces, but if a software vendor is going to throw a bunch of CDs at you and leave you alone now that they’ve got your money, it’s no good. It’s how they support the product after you buy it.
I’ve evaluated the other PPM tools and competitors and found that CA PPM is heads and shoulders above the rest. The functionality is robust because of the partnership – CA partners with their user community to support the product.
It provides the functions you need to do governance in the organization which makes it best in class, in my opinion. It does a lot very well, but there’s always room for improvement. If you hit 10/10, the competition is going to leapfrog you and you’re done.
Talk to companies in their industry that are using PPM tools and find out what they like. If I’m in the banking industry looking for a PPM tool, I'd ask other banks.