What is most valuable?
Detailed project planning, showing the updated project status and its most useful KPIs
- Detailed project financials and cost, defining detailed budget plans and updated management and view of taxes, fees, expenses (transactions)
- Cost and financial investment hierarchy, obtaining the real aggregated cost of a service and of the whole IT investments. Possibility to show investment hierarchy aggregattions in diferent currencies.
- Apply strong workflow actions and methods, powered by scripting modules, to implement your processes
- New Data Warehouse instance and new advanced reporting provided by Jaspersoft Reports
How has it helped my organization?
The organization can obtain, from only one solution, a consolidated view of its project and portfolio management with the real cost of its projects and services, and the aggregation of all the IT investments.
What needs improvement?
It could be a real improvement to change the UI behavior, to work more in the foreground. This should allow implementing of input data controls, popup messages, etc. At the moment, the UI behavior works totally in the background and it’s a handicap to designing and implementing some UI and data form controls.
Summaring, UI enhancements in front-end ITSM modules, could position better CA PPM as unique IT solution
For how long have I used the solution?
I have been using it for four years.
What was my experience with deployment of the solution?
You could receive some error during the install/upgrade process, but the workarounds and iterations in this process in case of error are well documented
What do I think about the stability of the solution?
You shouldn't encounter stability issues if you have well-dimensioned environments and scheduled maintenance reboots. Without these reboots, you’re likely to have memory issues in Windows environments.
What do I think about the scalability of the solution?
You shouldn't encounter scalability issues in well-dimensioned environments and configured with the vendor best-practices
How is customer service and technical support?
Technical support is effective, based on a deep KB. The technical support responses are based, mostly, on KB articles.
How was the initial setup?
Initial setup needs expertise level for some functionalities or modules. For some of these modules, you need previous knowledge of how the solution works, and there’s no clear step-by-step guide.
What other advice do I have?
It seems obvious, but it’s strongly recommended to stay close to the standards and to use the OOTB functionalities (and to customize them if it’s the case), instead of implementing custom parallel functionalities. You will avoid future compatibility issues or complex product upgrade processes.