Broadcom Clarity PPM Review

Everything is together, "one source of truth," but the old UI is clunky

What is our primary use case?

Manage projects, resources, and financials.

It's performing better with the new UI. The old UI is clunky and slow, but it's staring to get better.

How has it helped my organization?

It's pretty much the source of "the truth." Everything is together, everyone can see all the resources, financial projects, how long a project's going to take. Anybody can go in there and see any information they need about the organization as a whole.

What is most valuable?

Usability of the new UI. It's easier for people to go in there and know what to do. To train people, it's faster, more intuitive.

Also, managing resources. It's definitely the most important thing for managing your project.

What needs improvement?

Work Breakdown Structure in the Tasks: be able to drag and drop to a level three instead of just stuck at level two.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I haven't had any issues with stability.

Upgrading to 5.1 there was an issue, a syncing issue on the back end, that ending up getting fixed after about two weeks.

What do I think about the scalability of the solution?

No issues with scalability. It seems we can have as many users as we need to. We've probably added around 50 full licenses but I haven't seen any issues with that in resources we have; a few hundred resources in there.

How are customer service and technical support?

Tech support is good. A 10 out of 10. Everything was responded to within 24 hours, except for one issue where there was some miscommunication, but that ended up getting resolved in a few days just by sending an email to our rep.

Which solution did I use previously and why did I switch?

Everything was through Microsoft Project, just the desktop version. People would get printouts or PDF's of them.

How was the initial setup?

I was not involved but I think it was pretty straightforward.

Which other solutions did I evaluate?

Workfront was one of the vendors. We went with the CA solutions because headquarters was going with CA PPM, so we decided to move in that direction.

What other advice do I have?

It has improved; 15.3 was a huge update. You have the Risks/Issues/Changes added to the new UX.

The most important criteria when selecting a vendor include

  • usability
  • functionality¬†
  • making it easy for the end user to use.¬†

Make people want to use it. If anything's overly complex, people won't use it. People have a difficult time moving to a new solution so it just has to be easy, so a non-technical user should be able to feel comfortable, click around, and not be intimidated by the solution.

I would give it a seven out of 10, just because the classic UI is very cumbersome. It can do everything but it's hard to use. It's easy to use once you understand it, but it's intimidating at first for somebody to see the solution. With the new UI, CA is heading in the right direction, and fast. They're adding features, I would say major features, two times a year, which is fast.

I would recommend it, but are there better solutions out there for another company? Maybe. There may be easier solutions out there.

CA should go in the same direction, move forward with the UX and keep developing that. There are a lot of startups that already have the usability; it's easy for them. But they're missing features.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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