What is most valuable?
I like to be able to keep track of all our project work in one place, so I don’t have to go get information from three different places. All the info is right there.
We are using the SaaS version of PPM. We don’t have to maintain the servers. We don’t have to keep up with all the hardware, and so on. It’s all taken care of for us.
How has it helped my organization?
The biggest benefit really is that we can easily find out the status of all project work in terms of the lifecycle of the project, how well it’s going, and who’s involved in any of the projects that we have going on across the company. It’s in one place. It’s easy. It’s simple to get all that good information. We need that every day, so we’re not chasing it around all the time.
There is a collaboration feature on each project. All participants in the project can share documents and share discussions. They can communicate with each other through actions items that they can get, emails, and so on, directly from the product. That’s the one-stop-shop we have for all of our collaboration on our projects.
We set up portfolio plans, and we create scenarios for our portfolios. We can determine if we decide to move this project out, or bring this project up, what the overall picture is going to look like in terms demand on resources and everything else. That’s all there. It’s all in one spot. We don’t have to gather a bunch of information from different places, and then try to compile it all. CA PPM does that for us.
What needs improvement?
There are always things that can be improved. There are always opportunities to make it do more things than it does, and it seems like CA does that. Every time they bring out a release, we’ve got improved features and new features. The sky is the limit on what they could do, really.
They have a different product for Agile management, for example. They could merge these two together, and come up with one product. That would be awesome. Even though they integrate, it would be even better if it was just the same product.
What do I think about the stability of the solution?
It’s very stable. We’ve yet to experience any downtime because of system crashes, or anything like that. It’s become more stable over the years as a matter of fact. In older versions, there was already a process engine and processes to help automate some activities. There have been significant improvements in that part of the application. It’s much more reliable than it used to be, and it’s very good.
What do I think about the scalability of the solution?
It’s very scalable. No matter how many users we throw at it, it still works. It still performs. It still does what it needs to. The number of projects it handles just continues to grow, and it doesn't blink an eye. It keeps up with everything we give it.
How is customer service and technical support?
CA technical support has been invaluable to us with this product. For upgrades, and for any kind of general technical questions that we might have, CA support has been outstanding.
How was the initial setup?
Initial setup is a little complex, to be honest with you. Again, it’s improved significantly over what it used to be, so they’re continuously improving that whole process and the product itself.
Which other solutions did I evaluate?
Spreadsheets were not efficient. It was a real pain. We did not really consider any other vendors. We knew that CA PPM product was the right product for us.
The alternatives all fall short in some areas. CA PPM has a very robust portfolio management capability, for example. I have not seen another product with anything quite as robust as what CA PPM provides. Resource management is another area that CA PPM excels in, but other products just come up short.
We know CA. We’re closely associated with CA. We understand a lot about CA that maybe someone else wouldn’t if they were just coming in blind.
I think the Gartner Group information that’s provided, their magic quadrant report, and so on, is really helpful for understanding why you would go with CA for a product like CA PPM. CA PPM just outshines all other products in the Project Portfolio Management space in terms of capabilities, what it can do, and how it works. It’s really a good product.
What other advice do I have?
Save time. Manage your projects in Clarity and in CA PPM.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Dec 08 2016