CA Clarity PPM Review

Being able to track all of the projects with all of the details of those projects, and being able to move projects along from a process perspective, that is really beneficial.


What is our primary use case?

We use our product for the following:

  • Time-tracking
  • Project and portfolio management
  • Resource management, which is part of the timekeeping. 

How has it helped my organization?

Our organization, being a utility organization, does a lot of projects in two different methodologies. Being able to track all of the projects with all of the details of those projects, and being able to move projects along from a process perspective, that is really beneficial. Off-sheet would be much more difficult.

What is most valuable?

In the version that we are in, it has been able to collect all the data, and in some ways, provide dashboards of aggregated data. 

What needs improvement?

We are not currently using the existing version. I think we have a need for more portfolio management and intuitive resource management, which are met with that next version. We are just not there yet. 

What do I think about the stability of the solution?

I do not know if I can answer that as I am still new to using the product.

What do I think about the scalability of the solution?

Scalability is great. It is very manageable and can scale in different areas. One of the limitations would be mapping our current agile processes in the same tool set without obviously integrating to a different type of tool set within the same portfolio.

How is customer service and technical support?

I have not personally used the technical support.

How was the initial setup?

I was not involved in the initial setup.

Which other solutions did I evaluate?

I have used some of the other products on the market before, and some of those are a little bit more user-friendly, but again that may be solved with the newer version.

What other advice do I have?

From what I have seen, the new UX is pretty impressive, which meets that user-friendly, more adaptable, or agile, user-friendly solution. 

I believe firmly in process management, so from an organizational perspective understand your processes, then be able to look at this tool and know the full capabilities of the tool before you just install it. Sometimes companies will install a tool to handle the basics and not ever grow to its full process and tool alignment, which could be beneficial.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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