What is our primary use case?
We're using it for project and for portfolio planning, and we're continuing to use it for financial investment planning in the future.
We've got four different instances on it, but we've only rolled it out in my area, corporate IT, and for 150 users.
It performs well.
How has it helped my organization?
We've been lacking a project management system that we could easily pull data out of, as leads were putting it in. So the users were not updating the systems, whatever system they were using, as much.
What is most valuable?
It allows me to keep track of the projects, residual location, it gives me the ease of getting status reports out, and checking risks and issues.
What needs improvement?
I don't have anything specific to note right now. We're not using all the features, functionality yet.
What do I think about the stability of the solution?
How is customer service and technical support?
Technical support is typically on par, gives you quick answers, and gets back with you relatively quickly.
There's always an issue or two that hangs out there, that does not get resolved, but for the most part we get good service.
Which solutions did we use previously?
We were using Artemis. We switched because it was not meeting our needs. They weren't using it in the way that they wanted to be using it. It didn't have the functionality.
How was the initial setup?
We are using software service, so it's been pretty straightforward.
Which other solutions did I evaluate?
Oracle Primavera was on the shortlist as was Attask. But CA PPM is a more comprehensive enterprise type of solution.
What other advice do I have?
When selecting a vendor the most important criterion is longevity.
I give CA PPM a nine out of 10 because there's always room for improvement, but they gave a good quality solution.
I would recommend it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jan 11 2018