- The nimbus architecture
- Modular design
- Product coverage
- Ease of deployment
I've used it for five years.
It depends on the version.
The probes (basic components that can, amongst other things, monitor particular systems) can be buggy. More often than not new releases are to fix issues rather than add new functionality. The core components are fairly robust for the environments I have worked on. CA support are quick to act when issues arise however and the community has excellent contributors which can provide key insights into problems as well as identifying them before they arise.
I think the product is quite strong in this regard, but maybe not so much the underlying database. If the deployment is going to be extremely large than a clued up DBA is a must.
It's very good, they give us regular product updates. We also have calls with our account manager, and attend biannual conferences.Technical Support:
They are generally very good but occasionally I feel like I’m being purposefully stalled so that their SLAs aren’t breached. However, I can appreciate that all of the basics must be ticked off in case something basic was missed and so that a clear picture of the problem can be built up. There is always the opportunity to escalate to the account manager who returns with a swift and clear response.
No, but I have evaluated other solutions and deemed them unsuitable to switch to. Some solutions do, though, have novel ideas which could be more appealing to organisations with different needs.
This really depends on the environment in question, whether it is a single subnet on a Windows lenient group policy, security policy, short data retention periods, basic reporting to internal staff and a small amount of industry standard hardware/software is fairly easy to set up. Thousands of distributed, diverse servers and devices in a multi-tenant environment that needs years of data to be at the fingers tips of people with different access privileges across the world would not be so easy.
The sizing of the environment is very important, and the deployment needs to be carried out by someone with a bit of experience.
We implemented it in-house.
Get an expert to guide you through it. Don’t expect miracles, you get out what you put in, no solution is the holy grail. You should become a developer to really see the benefits of the product and get involved with the community to share your thoughts and ideas, CA listens to their customers feedback.