CA UIM (DX Infrastructure Manager) Review

It helps us collect data that is needed for long-term reports and immediate alerts, and it's our choice for a multi-tenant infrastructure where SLA’s are a must.

Valuable Features

  • Ease of deployment
  • Number of platforms you are able to monitor
  • Collection of both long term reporting data and immediate alert data
  • Depth of configuration of the alarm processor

Room for Improvement

UIM supports AS400, but it is somewhat limited.

Use of Solution

I've used it for 10 years.

Deployment Issues

No issues encountered.

Stability Issues

No issues with the recent versions, and v8.2 is very stable.

Scalability Issues

Only in database configuration. It needs a lot of planning before the initial install, and our database is over 2TB in size, and was not installed correctly, although this was my fault, and not that of CA.

Customer Service and Technical Support

Customer Service:


Technical Support:


Previous Solutions

We used Nagios in our early years, and we switched because of the power.

Initial Setup

It was very simple.

Implementation Team

It was done in-house.

Other Advice

I don’t love UIM, but it is the best selection for a multi-tenant infrastructure where SLA’s are a must. The original deployment was very successful, but this is not plug & play. At least one full time administrator is needed. With acquired experience, the product can do almost everything a monitoring product should do, but it is not all “out of the box”

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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