CA UIM (DX Infrastructure Manager) Review

It helps us collect data that is needed for long-term reports and immediate alerts, and it's our choice for a multi-tenant infrastructure where SLA’s are a must.


What is most valuable?

  • Ease of deployment
  • Number of platforms you are able to monitor
  • Collection of both long term reporting data and immediate alert data
  • Depth of configuration of the alarm processor

What needs improvement?

UIM supports AS400, but it is somewhat limited.

For how long have I used the solution?

I've used it for 10 years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues with the recent versions, and v8.2 is very stable.

What do I think about the scalability of the solution?

Only in database configuration. It needs a lot of planning before the initial install, and our database is over 2TB in size, and was not installed correctly, although this was my fault, and not that of CA.

How are customer service and technical support?

Customer Service:

10/10.

Technical Support:

5/10.

Which solution did I use previously and why did I switch?

We used Nagios in our early years, and we switched because of the power.

How was the initial setup?

It was very simple.

What about the implementation team?

It was done in-house.

What other advice do I have?

I don’t love UIM, but it is the best selection for a multi-tenant infrastructure where SLA’s are a must. The original deployment was very successful, but this is not plug & play. At least one full time administrator is needed. With acquired experience, the product can do almost everything a monitoring product should do, but it is not all “out of the box”

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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