What is most valuable?
We needed the product to enable a whitelist-only browsing mode for certain computers for a client. After that was implemented, I was able to configure a virtual appliance (which became the DNS server) to connect to a local AD server and relate traffic to an AD user name. From there, we could track and monitor where users were going and perform web content filtering to prevent video streaming and certain social media sites. This in turn positively affected productivity.
I don’t remember the specific examples of data I was trying to filter out but it was related to ads being hosted by a CDN such as Akamai. Links and images were being hosted there for quicker localized delivery yet the users were not actually going to those sites. Due to that it was showing that those sites were being visited the most, which wasn’t the case.
How has it helped my organization?
There was a positive effect on productivity because we could track and confront the users that were frequently using social media or streaming video during the work day. They weren’t wasting as much time after OpenDNS was implemented.
It gave us new capabilities and made users accountable for their browsing while at work.
What needs improvement?
I would like to have the ability to prevent certain sites/data from showing on the reports. I have had this feature request open for a couple of years. It would be useful to have for filtering out unuseful data.
For how long have I used the solution?
I have been using this solution for the past two years. I previously used the free solution 6-8 years ago.
What was my experience with deployment of the solution?
I did not encounter any issues with deployment, stability or scalability. I had a Sales Engineer assist with the setup for one portion, but was able to figure out the rest with no issues.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How is customer service and technical support?
Excellent Technical Support
Excellent, their Sales Engineer was very helping in getting the AD sync setup.
Which solutions did we use previously?
How was the initial setup?
Initial setup was straightforward. Any questions I had were already answered on the forums.
What about the implementation team?
A vendor team was only needed for one small portion, which was setting up the virtual appliance. I would recommend trying to figure out the setting on your own first before reaching out to support. I found it very simple.
What was our ROI?
We were able to resell the service for a 100-200% profit.
Which other solutions did I evaluate?
Due to past experience, I knew it would do what we needed and the website has an intuitive interface, so there was no reason to research alternatives.
Disclosure: My company has a business relationship with this vendor other than being a customer: I use OpenDNS under an MSP Partner agreement.
May 31 2017