Cisco Web Security Appliance Review

Technical support is good but the feature awareness needs to be better


What is our primary use case?

This is one of the solutions that we provide to our customers.

What needs improvement?

The price of this solution needs to be reduced.

The FTD 21 model's Firepower Threat Defense does not have the multi-instance feature for the virtualization with the physical equipment. This makes it difficult to propose this solution to the customers. 

The issue that we are facing is, for example, if we have a project with a client, and we suggest the twenty-one series, we don't know until we have implemented it that we do not have the multi-instance feature.

For how long have I used the solution?

I have been using this solution for five years.

How are customer service and technical support?

The technical support is good. It is reactive and the documentation is very specific and very useful.

What's my experience with pricing, setup cost, and licensing?

When you compare the price of this solution to the price of FortiGate, it's high. 

What other advice do I have?

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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