Comindware Tracker Review

Gave us fully-transparent automated workflow with travel management and reporting, which improved our efficiency


What is most valuable?

  • Ease of use
  • Low code development
  • Professional support

How has it helped my organization?

We got transparency of workflows, and it got easy to check a number of instances of the workflow in flight. For example, sales people travel management went from an email saying who needs business trip arrangements and when, then hoping all the necessary things got arranged: airfare booked, hotel and car reserved, product examples shipped, and more. Comindware Tracker took us from a blind email to fully-transparent automated workflow with travel management and reporting, and improved efficiency, as well as making continuous workflow improvement possible. 

What needs improvement?

I would like them to offer a one-time payment plan that one can choose.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

It was straightforward.

What do I think about the stability of the solution?

Not much. If minor issues happen, technical support takes care of it quickly.

What do I think about the scalability of the solution?

 No issues.

How is customer service and technical support?

Customer service is good. My assessment of technical support is excellent. We deliver premium technical service with SLAs.

Which solutions did we use previously?

No.

How was the initial setup?

It was straightforward, like it must be for any common web-based tool setup and deployment.

What about the implementation team?

In-house IT-team implemented the workflow tool.

What was our ROI?

We expected more transparency, lower risks. and quicker workflow. It repaid our investment with usage.

What's my experience with pricing, setup cost, and licensing?

Setup cost is reasonable and average on the market. They offer simple licensing and price per user.

Which other solutions did I evaluate?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 visitor found this review helpful
1 Comment
Khairul BasarReal User

Great Experience

30 November 17
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