Fiorano ESB Review

Vastly improved the speed of delivery for custom integrations


What is most valuable?

The ability to compliment out-of-the-box integration components with small custom code and the ease of making those custom additions easily accessible and reusable for other flows.

How has it helped my organization?

It has vastly improved the speed of delivery for custom integrations.

What needs improvement?

Error logging is not very user-friendly. It requires the error logging to be configured in many different places. A lack of JSON direct mapping and transformation functionality creates a slightly cumbersome scenario for small/lightweight services where conversion to and from XML is needed.

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

No, the server deployment was a fairly straightforward task with the help of the Fiorano team. Deploying the development client to local users has been very easy and did not require any assistance.

What do I think about the stability of the solution?

Minor issues have come up from use of custom code, but so far these issues have been relatively easily identifiable and quickly resolved.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer Service:

A 10 out of 10. They have a great response time and are very knowledgeable of not only the product, but its application to business use cases.

Technical Support:

A 10 out of 10. Technical support has so far been extremely knowledgeable about all areas ranging from support-related items, XSLT configurations, custom JavaScript functions, and SQL DB connection configurations.

Which solutions did we use previously?

We previously used a mix and match approach with a variety of software and self-coded integration solutions. Over time, the various integrations grew into a tangled web, which caused scalability and maintenance problems. So, a unified solution, which could consolidate the various one off integrations was sought.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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