Fortinet FortiOS Review

All in one product with good unified threat management features


What is most valuable?

The fact that is it has a UTM, a Unified Threat Management feature is the most valuable aspect for us. It's an all in one product. It's like our one-stop-shop to the internet.

What needs improvement?

The complexity of the VPNs should be improved. Certain versions of the operating system don't function with our current Fortinet unit. For instance, we've got a 60D FortiGate at our branch offices and the 60D FortiGate doesn't support the latest version of the 40 OS. Because of this, certain Wi-Fi access points that depend on those operating systems don't function so well. So that has room for improvement. I'd like to see that happen.

For how long have I used the solution?

I've been using the solution for around six or seven years.

What do I think about the stability of the solution?

My impression is the solution is very stable.

What do I think about the scalability of the solution?

I find the solution scalable. With my current employer, we have a high available cluster. You can extend it and also extend it with Wi-fi access points because the controller of the Wi-Fi access points is also in the 40GB range. We've got about 300 personnel in the offices and we've got about 1,000 or more employees in the trucks and they all use it, at different times.

How are customer service and technical support?

Technical support has been pretty good. At one point, because we've got a lot of drivers - we're a transportation organization - those drivers have mobile phones and at one point we implemented a new mobile phone which uses the Wi-Fi network. The new phones couldn't connect with the Wi-Fi access point and Fortinet pretty much came in quickly with a patch for the Wi-Fi access points.

How was the initial setup?

The initial setup was straightforward. It comes with a quick book, a manual, and without any experience from day one, I implemented successfully without any help. It was pretty straightforward.

What about the implementation team?

I implemented the solution myself.

Which other solutions did I evaluate?

Seven years ago I was looking into Palo Alto Firewalls.

What other advice do I have?

It's a good reliable product. I'd rate it as a solid eight out of 10. It has room left for improvement.

We'd chosen the solution because of the price and the support contract, but just a few years later the support contact pricing was all of a sudden pretty steep. They increased it by 20% to 30% from one year to another year, and it's hard to explain why.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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