What is most valuable?
It’s very powerful, so we can offer good services for our network. It offers a very reliable framework for our judicial needs. Hyper-V software gave us more capacity to consistently meet our judges' needs. I think the most valuable feature, from my end, is that HP is a strong platform on which to host our services. It has good life-cycle performance and it will work continuously. In general, it’s a very good machine.
How has it helped my organization?
We’ve got 30,000 lawyers connecting every day, and we needed to serve them in an efficient manner. This is done by managing their dockets well and automating the process in a streamlined manner. By allowing our lawyers to automate the process, we are able to better serve their needs.
What needs improvement?
We honestly don’t have any problems. It’s a well-built machine, and there are no problems with the servers.
What do I think about the stability of the solution?
It’s pretty stable. We are using the DL-380 line, and we have 14 servers that go into three racks for two data centers.
What do I think about the scalability of the solution?
It’s scalable, and it doesn’t take that much effort to do so. When you prioritize simplicity, it’s much easier to scale quickly and you don’t need to buy much more.
How are customer service and technical support?
It was never a big problem for us. When a part breaks, it doesn’t take long for us to replace the part. It was easy for us to switch in third-party servers temporarily while waiting for the spare part to arrive from HP, and it would work just fine.
Which solution did I use previously and why did I switch?
We were using Compac. In the public sector, when you buy, you do it through a public process. You can’t choose, you write the specifications of your needs, and then vendors offer their products. We do our buying through our RFP process.
How was the initial setup?
Very easy. It’s always an easy thing for us to install, as our staff has good knowledge.
Which other solutions did I evaluate?
We also looked at Dell and Lenovo. We always look at multiple vendors to compare pricing, which, for the public sector, is extremely important. With HP, the prices weren’t too different from other vendors, but for us it was the right choice when considering the total cost.
What other advice do I have?
We have a private-cloud data center, but we also host publicly for some customers. The software that we’re offering to our buyers is web-enabled for both internal and external users. So the servers needed to be powerful and simple to use.
For me, in the public sector, it was never that concerning for us to get the latest release of servers. Our users were satisfied with using older servers that served their needs just fine, and it saved us a lot of money as we didn’t have to pay the premium for the newest servers.
HP has been very good for us. I would recommend buying exactly what you need and the same line of the hardware to be consistent.
Which version of this solution are you currently using?