ITRS Geneos Review

We can monitor the repeated critical alerts and work on producing a more stable environment for our customers, but color-specific identification of events would be nice.


What is most valuable?

The critical alerts are valuable.

How has it helped my organization?

We have been able to monitor the repeated critical alerts and work on producing a more stable environment for our customers.

What needs improvement?

Snoozing/maintenance work. A third color would be brilliant to identify whether the servers are being worked on, e.g. blue for maintenance.

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

Issues with certain gateways. We have around 30 gateways in our environment and a lot of servers, so as you can imagine, there's a lot of data. We sometimes experienced disconnects of the gateways which was a hard one to resolve. In the end, we opened its consoles on the same server to spread the load.

What do I think about the stability of the solution?

Connectivity as above.

How are customer service and technical support?

Customer Service:

7/10.

Technical Support:

7/10.

Which solution did I use previously and why did I switch?

No previous solution was used.

What about the implementation team?

It was done in-house.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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