ITRS Geneos Review

We can monitor the repeated critical alerts and work on producing a more stable environment for our customers, but color-specific identification of events would be nice.


Valuable Features

The critical alerts are valuable.

Improvements to My Organization

We have been able to monitor the repeated critical alerts and work on producing a more stable environment for our customers.

Room for Improvement

Snoozing/maintenance work. A third color would be brilliant to identify whether the servers are being worked on, e.g. blue for maintenance.

Use of Solution

I've used it for three years.

Deployment Issues

Issues with certain gateways. We have around 30 gateways in our environment and a lot of servers, so as you can imagine, there's a lot of data. We sometimes experienced disconnects of the gateways which was a hard one to resolve. In the end, we opened its consoles on the same server to spread the load.

Stability Issues

Connectivity as above.

Customer Service and Technical Support

Customer Service:

7/10.

Technical Support:

7/10.

Previous Solutions

No previous solution was used.

Implementation Team

It was done in-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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