ITRS Geneos Review

Monitoring queues helps us to stay ahead of issues and fix them before users start complaining​.


What is most valuable?

The monitoring of queues which helps us to stay ahead of issues and fix them before users start complaining.

How has it helped my organization?

We use this in our production and test environments. It has helped to centralize the monitoring in one place.

What needs improvement?

We would like to use Geneos integrate with mainframe applications.

For how long have I used the solution?

We've been using it for one year.

What was my experience with deployment of the solution?

We've never had any issues with the deployment.

What do I think about the stability of the solution?

We've not had any issues with the scalability.

What do I think about the scalability of the solution?

We've had no issues scaling it for our needs.

How are customer service and technical support?

Customer Service:

7/10

Technical Support:

7/10 - the support from ITRS we had in company was very helpful.

Which solution did I use previously and why did I switch?

This is the first time we are using a product that has the capability to monitor everything in one place.

How was the initial setup?

We were a little bit confused but once we found out what was needed, it was smooth.

What about the implementation team?

We used an in-house team. In order to do this, you should take the training courses.

What other advice do I have?

It's a good tool to use for monitoring complex applications.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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