ITRS Geneos Review

Monitoring queues helps us to stay ahead of issues and fix them before users start complaining​.

What is most valuable?

The monitoring of queues which helps us to stay ahead of issues and fix them before users start complaining.

How has it helped my organization?

We use this in our production and test environments. It has helped to centralize the monitoring in one place.

What needs improvement?

We would like to use Geneos integrate with mainframe applications.

For how long have I used the solution?

We've been using it for one year.

What was my experience with deployment of the solution?

We've never had any issues with the deployment.

What do I think about the stability of the solution?

We've not had any issues with the scalability.

What do I think about the scalability of the solution?

We've had no issues scaling it for our needs.

How are customer service and technical support?

Customer Service:

7/10

Technical Support:

7/10 - the support from ITRS we had in company was very helpful.

Which solution did I use previously and why did I switch?

This is the first time we are using a product that has the capability to monitor everything in one place.

How was the initial setup?

We were a little bit confused but once we found out what was needed, it was smooth.

What about the implementation team?

We used an in-house team. In order to do this, you should take the training courses.

What other advice do I have?

It's a good tool to use for monitoring complex applications.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More ITRS Geneos reviews from users
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...at Large Enterprises
...who compared it with Nagios Core
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One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it.
It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces.
The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems.
The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs.
One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL.
It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos.
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