Improvements to My Organization
For supporting market data organizations, Active Console & Gateway helps to diagnose problems quicker allowing timely incident notifications. Market data delivery systems are allergic to missed data which can be hugely detrimental to the business. The ITRS Geneos system assists engineers by allowing them to focus on troubleshooting the root cause instead of spending an unnecessary amount of time determining the impact of the problem.
Real-time monitoring of market data components on an enterprise environment is the most valuable feature of Active Console and Gateway. The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE). The interface is easy to use when interrogating monitored systems, viewing and graphing historical values, and performing Gateway configuration updates. Script generated output can be modularly added to allow greater insight if built-in plug-ins are not available.
Room for Improvement
Better exportable reporting of historical data would greatly improve the product's usefulness. Much of the reporting outside of the user interface is very basic and requires much customization to be useful. Additionally, the product documentation could provide more detail on plug-in features by showing implementation examples.
Take advantage of the "Hot Standby" feature on the Gateway product to increase resilience. It provides administrators the ability to configure a pair of Gateway instances with mirrored configurations for fail-back capabilities when hardware or network failures occur.
It's been able to scale for our needs.
Customer Service and Technical Support
Excellent 10/10 Any issues are addressed by ITRS support expertly and in a timely fashion.
The deployment is easy and the configuration is fairly straight forward. The documentation for plug-in configuration is a little sparse, but the latest version of the user interface is very intuitive. It is important to note that Gateway configuration accepts XML files allowing easily transferable setups.
In-house. Be sure to read the available documentation and, if possible, attend the vendor provided training and certification.
Pricing, Setup Cost and Licensing
The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system.
Other Solutions Considered
The product is renowned for its versatility for monitoring market data environments. The built-in plug-ins for TREP and Wombat is the main reason for using this product. The licensing cost is the biggest detraction, but cheaper solutions are not as robust.