ITRS Geneos Review

It has given us the ability to act proactively to identify malfunctioning applications and services. It would be useful to restrict the way to apply some conditions.


What is most valuable?

We're able to highly customize the integration of custom developed monitoring samplers.

How has it helped my organization?

After developing of a lot of custom samplers integrated with our software, it gave us the opportunity to act proactively to identify malfunctioning applications and services. This allowed us to minimize the business impact when we had network issues.

What needs improvement?

There is a lot of functionality within the product that can be implemented in many different ways. It would be useful to restrict the way to apply some conditions and for it to have more out of the box rules. It would also be nice if it offered more flexibility and the possibility to aggregate data.

For how long have I used the solution?

I've used 2011.2.1 (Gateway version) and ga-3.0.22 (NetProbe version) for about three years.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

We had no issues with the performance.

What do I think about the scalability of the solution?

It's been able to scale for our needs.

How are customer service and technical support?

They're very good and are always available to help us with the implementation of new solutions.

Which solution did I use previously and why did I switch?

Not at the customer where I’m working at the moment.

How was the initial setup?

I didn’t configure it myself during the initial setup. However, I did try it on my own in a virtual environment and I can say it was very simple to install.

What about the implementation team?

It was implemented in-house.

What other advice do I have?

It’s very easy to install and setup, offers high scalability, and has a low resource use.


**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More ITRS Geneos reviews from users
...who work at a Financial Services Firm
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