ITRS Geneos Review

Adding new monitoring nodes is quite straightforward.

Valuable Features

  • Scalable
  • Fast
  • Extremely customizable
  • Reliable and powerful
  • Tons of default modules which are available out of the box

Room for Improvement

The main feature that needs work is the Dashboard designer. Although it has lots of features included we would like these visualization capabilities to be improved. Currently we have to export metrics data in real-time into some other visualization tools in order to get better picture and have a bit more functional dashboard.

Stability Issues

We have had no issues with the performance.

Scalability Issues

Adding new monitoring nodes is quite straightforward.

Customer Service and Technical Support

The ITRS central Help Desk is absolutely awesome. You can receive a reply within a few minutes even if your query is not urgent or critical. Specifically with ITRS, if you need to configure basic monitoring - it is simple and straightforward too. If you require complex systems monitoring, tickets workflow, alerts, etc. it will require certain skills and experience.

Initial Setup

Every popular monitoring tool has a pretty straightforward installation workflow. Configuration might be more complex though.

Implementation Team

All ITRS installations we implemented by local TR Solutions team here in Moscow. There is no particular implementation advice, you have free training materials, a very detailed Active Console, Gateway and particular modules documentation, and the Help Desk are always ready to help.

Other Solutions Considered

We’ve used some popular and well known open source tools for some research purposes. There are the same pros and cons comparing to other open source and proprietary tools. We had to get ITRS usage skills and experience as we use it internally as well as our customers.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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