ITRS Geneos Review

It allows you to set your own rules and helps us keep our systems and operations healthy.

How has it helped my organization?

We have started a project green movement and it is running successfully. The motive is to make sure nothing is red (faulted) and make sure it is immediately monitored and resolved or delegated. This has kept our systems and operations healthy.

What is most valuable?

This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules.

What needs improvement?

I am hoping to get some good features on the IBM MQ messaging tool, as this is most frequently used in our team.

How are customer service and technical support?

I would rate technical support 7/10. It's self-explaining and the support is limited.

Which solution did I use previously and why did I switch?

I did not previously use a different solution; it's recommended in the project and cheap.

How was the initial setup?

Initial setup is easy. The support team internal to our organization takes care of all the installations.

What about the implementation team?

An in-house team implemented the solution.

What other advice do I have?

It's a very effective and productive tool, and avoids any major incidents.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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