What is most valuable?
I like JD Edwards as I was in on the ground floor with it. I learned it from the bottom up, so I think it's easy to use. I know how to navigate around it and to find everything I need, as opposed to having to go outside the system and the way we've set it up in our company.
What needs improvement?
If you're honest about it, users are never 100% happy. They always think, "oh, this was better than that," but it's hard to come up with one single thing or a couple of small things.
We've done customizations within JD Edwards that aren't part of the out-of-the-box solution. This is one area that could be improved -- the features that can be changed to fit your own organization.
For how long have I used the solution?
We went live with JD Edwards about nine years ago in March of 2007.
What was my experience with deployment of the solution?
I don't recall having any issues with deployment. As far as I can remember, it deployed without issues.
What do I think about the stability of the solution?
As far as stability goes, there's been the occasional downtime, but not anything that we haven't been able to handle beyond our scheduled outages, and those usually run fairly consistently.
What do I think about the scalability of the solution?
About a year ago, we did an upgrade where we brought on two new facilities, so we had two existing plant locations and we upgraded our system and then brought them all online within a month. We added probably double the amount of users within a month and we didn't experience any system downtime as a result. As far as I know, they might have and not told us. I was still a user at that time. So, from my perspective, we've had no issues with scalability.
How are customer service and technical support?
I have not personally used technical support, but I haven't heard anything negative from the team that has.
Which solution did I use previously and why did I switch?
We were on an AS/400 system prior to this. Then the company that owned us at the time had to get off of that system and bring it on to a new system and they decided to go with JD Edwards.
How was the initial setup?
I don't know as I wasn't involved in the setup. I haven't heard that it was particularly complex.
What other advice do I have?
You have to consider all options, but you have to know your business well, that is, what you're processes are and how the software will best fit your business needs in the most straightforward way. If you're in a manufacturing facility and you only make five products, and you don't need a lot of customization because you're more specialized, it might be easier. I think that's a big thing to know, know your requirements and what you're looking for to make sure that the software will fit within your business requirements.