For how long have you used this product?
- 9 yrs
Which features of this product are most valuable to you?
- Mobile and in general, use of this Software by End Users.
Can you give an example of how this product has improved the way your organization functions?
- Users are getting their answers quickly and acting on their business KPI's
What areas of this product have room for improvement?
- Distributing Reports
Did you encounter any issues with deployment, stability or scalability?
- Few Challenges but deployment and stability has been fairly good but scalability of the product is quite challenging.
Did you previously use a different solution and if so, why did you switch?
- Business Objects. Switched to MicroStrategy for ease of use and Mobility Support.
Before choosing this product, did you evaluate other options? If so, which ones?
- Yes. Tableau
How would you rate the level of customer service and technical support?
Was the initial setup straightforward or complex? In what ways?
- Being in this technology for more years I'm impressed with the straightforward setup approach of their recent releases.
Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?
- In House.
What is your ROI on this product?
- Close to $4 Million, I believe.
What advice would you give to others looking into implementing this product?
- Great Product but requires attention on their individual needs.