2 most favorite features are the easy formatting tools and the subscriptions.
Improvements to My Organization
Key Sales and Operations figures receive periodic tailor made data pertaining their responsibilities and interests.
Room for Improvement
The relationship between attributes needs to be clearer and the ability to edit contact lists and subscriptions.
Deployment or more to the point adaptability to the different markets and local branches was a bit shaky. It still doesn't suit perfectly every branch.
Customer Service and Technical Support
Customer Service: No use for it up till now. Assimilation team is very capable and helpful.Technical Support: No use for it up till now. Assimilation team is very capable and helpful.
No BI tool existed in the company beforehand
Very complex. The tool was designed for a companywide solution yet erp systems differ between branches and some definitions such as product categories and distribution channels are different. We are still experiencing definition gaps which cause some confusion.
The system was mainly implemented through an inhouse team.
Mainly to make sure that the data your looking to get in the end can actually be obtained and arranged easily using this tool.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dec 12 2013