MicroStrategy Review

There are many niche players that may excel, but if you need to push the boundaries MicroStrategy is a leader.

What is most valuable?

Valuable features include advanced SQL Engine, Reusable Metadata, Data Exploration/Viz, Production Grade Report/Dashboard Automation, Mobile, Integration with rich SDK/API, and In Memory BI high performance.

How has it helped my organization?

Made self-service BI/Data Exploration possible for the end-user.

What needs improvement?

Simplified development tools.

Removing Flash from web interfaces

For how long have I used the solution?

I have been using this solution for 18 years.

What was my experience with deployment of the solution?

No, very easy to install and manage environment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No, highly scalable on all sizes of data and platforms.

How are customer service and technical support?

Customer Service:

4 out of 5 – they have great tech support but are sometimes challenging to work with on contracts and pricing.

Technical Support:

5 out of 5 – they go above and beyond to resolve or enhance their product.

Which solution did I use previously and why did I switch?

I have worked with many other solutions but keep choosing MicroStrategy whenever the requirements are complex. There are many niche players that may excel in certain specific areas but if you need to push the boundaries and have a complete BI solution that is not focused in a niche such as data visualization then MicroStrategy is a leader that should be considered.

How was the initial setup?

You need to understand the platform but once you have this understanding the installation is very straightforward.

What about the implementation team?

Internal/Off-shore vendor (Infocepts – 5 out of 5 off-shore vendor founded by ex-MicroStrategy employees).

What was our ROI?

It is providing both internal and external reporting for the business that was not previously possible. The first external reporting solution was delivered in less than 1 month of development.

What's my experience with pricing, setup cost, and licensing?

$150k for a single CPU of web/iserver capacity. Currently all development/administration is supported by a single off-shore developer at a rate of $35/hr. The new pricing model has allowed for simplified web user pricing allowing all web functionality to be available to all users.

Which other solutions did I evaluate?

We evaluated Tableau, QlikView, Cognos, BO, SSRS?MS Power BI, OBIEE, TIBCO.

What other advice do I have?

If your BI requirements are complex and require significant integration into internal applications this can be achieved using MicroStrategy and the SDK but the appropriate skilled resources will be required throughout the implementation. Do not expect to be successful just throwing a java developer at the SDK work who has no previous experience with the MicroStrategy SDK.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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