MicroStrategy Review

I like the Visual Insights, reporting and subscriptions with alerts.

What is most valuable?

Mobile, Visual Insights, reporting and subscriptions with alerts.

How has it helped my organization?

From my experience, I see that it is definitely more useful for businesses to make effective decisions from the data used. One example I can recall is in healthcare, where it helps businesses to see hospital/facility level inflow/outflow information on a mobile device in real time fashion, and make decisions accordingly to improve the business.

What needs improvement?

Some of the basic features such as Axis Label formatting on Graphs, Quick Switch on mobile (iOS), properly updated documentation on their websites, and faster enhancement fixes when needed for customers/businesses that are simple in nature rather than holding it for longer durations to fix.

For how long have I used the solution?

I've been using it for five years.

What was my experience with deployment of the solution?

There are times where the installation cause problems – but those could be avoiding if we know the process or certified/supported items before doing it.

How is customer service and technical support?

I would rate it as average as enhancements and defect fixes takes years or months to implement. Other than that, their turn around on issues will be quicker depending on the priority of ticket.

Which solutions did we use previously?

I’ve used Qlikview and Tableau – which is good in self service than enterprise delivery. I love MicroStrategy as it has full depth BI functionality inside right from Admin to End Users scalability. Hence, MicroStrategy is the best solution I have used to date.

How was the initial setup?

It was straightforward to me and now they have made it much easier in v10.x with express install and a static licence key rather than updating it on every sub release within the versions.

What about the implementation team?

I have done both as a vendor team and also in-house for my own organization. My advice is to read the complete install and upgrade guide that the product provides. This will help you to have a better implementation than doing it without this knowledge.

What's my experience with pricing, setup cost, and licensing?

They should make it cheaper and add more value to the product by resolving small issues that are very key to businesses. Other than that, the current pricing and licensing model is good.

What other advice do I have?

Understand your business needs and budget. In order decide whether or not to get this tool you need to know your the vision that will eventually help in growing your business.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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