What is most valuable?
The OLAP environment is valuable. The user can find all the data in a single place and through the web, without needing to install anything on their machines and, of course, once you have created the necessary metadata. That is not as easy in other platforms, such as Microsoft.
How has it helped my organization?
It gives people access to data in a single place (portal).
What needs improvement?
I believe they should move to the web completely and leave the desktop behind. Features available one time through one and another time through the other complicates things too much.
For how long have I used the solution?
I have used it for three years.
What do I think about the stability of the solution?
We have had no stability issues.
What do I think about the scalability of the solution?
We have had some scalability issues, but they have not been a big problem.
How are customer service and technical support?
Technical support is poor. You have to read their manuals and that's pretty much everything you have.
Which solution did I use previously and why did I switch?
The company I was working for chose that course of action. I'd rather we did a proof of concept with several vendors instead of choosing MicroStrategy up front.
How was the initial setup?
The initial setup was complex, really complex! Lots of configurations and installations.
What's my experience with pricing, setup cost, and licensing?
It's expensive. I believe there are others that can provide most of the features for a better price.
Which other solutions did I evaluate?
No other options were evaluated. My boss at the time didn't want to spend time with evaluations, unfortunately.
What other advice do I have?
Compare, and if you're going to spend a lot of money anyhow, there are better options, surely!