MicroStrategy Review

It is the perfect balance between self-service and governed BI

What is most valuable?

  • Mobile
  • Data marts
  • Cubes
  • Visual Insights (VI)
  • SQL engine
  • MicroStrategy Office

How has it helped my organization?

Perfect balance between self-service and governed BI.

While VI gives self-serve agility, report wizard brings governance specifying limits on MicroStrategy and database end.

What needs improvement?

Development tools (developer and architect) need improvement.

Native VI on mobile apps and better android support are lacking.

For how long have I used the solution?

More than 10 years.

What was my experience with deployment of the solution?

While deployment is easier, the upgrade is painful process.

What do I think about the stability of the solution?

Developer, iServer, Webserver all are very stable.

Some versions have memory leakage or cube index issues, but overall very stable software.

What do I think about the scalability of the solution?

No, scalability is strength of MicroStrategy.

How are customer service and technical support?

Customer Service:

Very average customer service.

Sales is very responsive, but technical support is below average.

Technical Support:

Below average.

Which solution did I use previously and why did I switch?

Used Tableau, Cognos, SSIS, BO, and Pentaho.

Moved to MicroStrategy for a scalable and mobile solution.

How was the initial setup?


What about the implementation team?


What was our ROI?

Hard to calculate but offering a single BI platform brings down maintenance and time to market time.

What's my experience with pricing, setup cost, and licensing?

While initial cost of MicroStrategy is still on the higher side, the long-term benefits brings down overall cost of ownership significantly as compared to other tools like Tableau/Cognos.

Which other solutions did I evaluate?

Yes, Looker BI.

What other advice do I have?

The real difficulty is finding a correct development resource for MicroStrategy as it has a steep learning curve and is unlike other tools on the market.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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