MicroStrategy Review

The convenience of having it on the mobile and our people having it right there in their pockets

What is our primary use case?

Reporting on some daily sales activities. It works well in this task.

How has it helped my organization?

It is convenient having it right there on the phone. They do not have to login. They can get it from anywhere they are.

What is most valuable?

The convenience of it. Having it on the mobile, therefore someone has it right there in their pocket most of the time.

It is a pretty simple solution so far, so we have not really gone beyond where it is.

What needs improvement?

It is actually pretty complicated to use. It is complicated enough that user adaptation is sometimes difficult. We developed more experts rather than people using it.

What do I think about the stability of the solution?

If there was a server down, we are not allowed to use it offline. Therefore, if there is a server down, then it’s down.

How is customer service and technical support?

They are pretty good most of the time. There have been a few times that I have left a message and not been called back for at least a day or two.

Which solutions did we use previously?

Previously, we did not know we could have a mobile app. We looked at having a mobile app with MicroStrategy when we found out that we could, then we tried it out.

How was the initial setup?

The mobile setup was not too bad.

What about the implementation team?

We set it up in-house.

What other advice do I have?

Most important criteria that I want to see when selecting a vendor: One that provides good, stable software. MicroStrategy does this.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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