MicroStrategy Review

It takes a very short amount of time to build a report. Tech support is not consistent with its responsiveness.

What is our primary use case?

We obtain all the data from different data sources and put them together. I report to different subject areas like finance, operations, product, etc.

The product is performing well.

How has it helped my organization?

Reports are very easy to create. It takes a very short amount of time to build a report, which is very useful. It is very easy to access them from my desktop and web (everywhere). When someone logs in, they can simply see all the reports. It is easy to schedule them.

We are running Self-Service to our business teams now. It is good.

We prefer a many point solution right now due to different areas of the business, because they are asking for different things. Some functionality is easier to be built in different products. Therefore, I have found MicroStrategy to be probably doing 80% of everything, but there is 20% left that is easier with other tools with different types of visualizations slicing and dicing the data.

In 2018, we plan on using Dossier.

What is most valuable?

The most valuable features are the Visual Insights and the visualizations.

We are using the mobile analytics of MicroStrategy. It is in production.

What needs improvement?

It's just very small technical things. Sometimes you can do something on attributes in documents RSDs, but then you can't do the same thing in Visual Insights or Dossier. Just being able to do everything across everything. Sometimes you can do something in reports, but you cannot do the same thing in documents. So, it is expected that you should be able to do everything everywhere. 

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is fine. Halfway there.

If you make it much bigger, some performance issues come up. On a smaller scale, it's performing well. For us, it is not that big, so it is good. However, we are not going to add more on it.

How is customer service and technical support?

For technical support, it depends. Sometimes, they are very quick and very supportive. Sometimes, nothing comes back. Sometimes, I give them a 10 out of 10, and sometimes, I give them a two out of 10. The problems are mostly in L2 or L3.

Which solutions did we use previously?

I was not involved.

How was the initial setup?

The initial setup was straightforward.

What other advice do I have?

If you want an enterprise solution, definitely go with MicroStrategy. If you want something for a small business area, like your HR needs some reporting or your finance needs some reporting, go with a different tool.

Most important criteria when selecting a vendor: Just price. First thing is price. For larger companies, maybe price is not a big issue, but for a company of our size, price is important. Being able to address all the issues or all the capabilities that we require, it is very important. The support, the training, and all these things that come with the product, that is also important. 

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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