What is our primary use case?
We are a partner with MicroStrategy. We have over 300 casino installs of our casino operating system. Right now, we have them in about 10% of the properties which are with us. We pretty much do a lot of custom reporting for them and/or train them how to do customer reporting and visualizations.
It is performing well.
How has it helped my organization?
In my particular area, it has actually enhanced it greatly. It has enabled us to get data to the customers, then have them turn around and create these reports in minutes rather than hours.
We have, to varying degrees, rolled out Self-Service and some of it is more IT driven on the properties. Other times it is more custom reporting done by us. They have it as a feature there. They can use it to the best of their abilities, but a lot of times they will bring us in to do all the custom stuff.
In 2018, we will be using the capabilities of Dossiers more. We are not yet looking at investing in mobile analytics, because we are trying to do something in-house.
What is most valuable?
The drag and drop and point and click features of everything that will instantaneously render data and/or visualizations right off the bat.
We like having the single platform of it. However, we also like the ability to go out there and hit disparate data sources because a lot of the properties that we deal with have a lot of different type of disparate data sources coming in rather than just our one casino management software.
What needs improvement?
They have so much stuff in there that I don't know what else they can put in there, unless they can get somebody to be able to talk in there and tell it to build a report.
From the standpoint of a partner and what I do as a job, there is nothing that I can see. Maybe from the customer's standpoint, because they are getting into something new.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Stability is great. We have not had any issues.
What do I think about the scalability of the solution?
Scalability is fantastic. It can go from a small operation up to a gigantic operation.
How is customer service and technical support?
We have used technical support a couple of times. It was more or less at a level that had to do with web Java errors and stuff like that. Other than that, we pretty much use the knowledge base. We feel that Microstrategy's community is a good forum to use.
How was the initial setup?
I have been involved in some parts of the setup, and it is pretty much straightforward. It is not horribly hard to set up in comparison to other things that I have seen.
What other advice do I have?
Do it now.
Most important criteria when selecting a vendor: They have a knowledge base and offer training and/or have events where you can network with people from the company who do stuff. With MicroStrategy, actually meeting the people that you're dealing with face-to-face.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Feb 01 2018