Mule ESB Review

Provides excellent connectivity but requires much better stability

What is our primary use case?

We primarily provide services using the Mule ESB. We use it to integrate multiple systems.

What is most valuable?

The connectivity the solution provides is excellent. There are often too many systems that we have to integrate and this helps with that.

The platform itself is very good.

What needs improvement?

I'm not sure of any areas Mule ESB needs to improve.

The price of the solution is a little bit high. It would be helpful if different sized businesses had access to different plans.

The solution isn't as stable as we'd like it to be. There are some ongoing issues and therefore Mule has to provide frequent patches. Mule's core IP should be more stable overall.

For how long have I used the solution?

I've been familiar with the solution for two years.

What do I think about the stability of the solution?

We had a bit of an issue with stability when it came to running some large files. We kept getting an error. In the end, we had to divide the files and process it via multiple files because of the way we implemented them. Large file processing also seems to take up more memory.

How are customer service and technical support?

The technical support has been very good. It depends on the account we're working on, however. Good accounts get prompt responses in regards to queries.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution. We've only been working with MuleSoft.

How was the initial setup?

The initial setup was straightforward. We haven't faced any issues with implementation. They've recently simplified the processes. I recall, earlier it was not that easy to set up.

Deployment doesn't take too much time. Sometimes it can be done in minutes. It shouldn't take more than an hour.

What's my experience with pricing, setup cost, and licensing?

I'm unsure of the licensing costs. I believe the total price is less than IBM, but it's still rather expensive.

What other advice do I have?

We're partners of MuleSoft. We provide the solution's service to our clients.

The solution would be useful for large organizations. If there are more than three or four systems, and if there is an expansion, it would work best. Small or medium enterprises with two or three systems, may find the solution a little bit unorganized.

I'd rate the solution seven out of ten. If the stability were more reliable, I'd rate it higher.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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