What is most valuable?
The flexibility: In comparison to other products I've used, it is completely scalable. It would be suitable for a few users to hundreds.
If, for example, you want to renumber your chart of accounts, you just renumber it. If a supplier changes its name, you just change it.
It has a fantastic search capability. If you want to find a supplier invoice, you just type the number into the search bar and the results are displayed! If you need a new field for something, you just create it. It's not a three month project to get a new field, but rather just a five minute job! I could literally go on and on.
A huge plus point for me is that you're always on the latest version. You just get upgraded twice a year. This is a huge bonus. I've seen companies that spend hundreds of thousands of pounds upgrading to the new version. With NetSuite, the upgrade is included in the subscription.
As it's a genuine cloud-based product, you don't need servers, server managers, server rooms, backups, etc. It's all there for you. If you need to log in, you just need the internet and your login details. You do not need an IT team to organize access for you.
How has it helped my organization?
Companies where I implemented the solution commented as follows:
Found it easier to plan
Viewing the current status of the business in real time with the dashboard facility
Generally speeds up the accounting function with less errors
What needs improvement?
the functionality as far as I can see is really good. It's modern and really configurable - and even customisations that in other systems I've worked on would take months takes days - sometimes hours - so on the whole, it is a very good solution.
For how long have I used the solution?
I have been using NetSuite for two years.
What do I think about the stability of the solution?
It is cloud based and the performance has been fantastic over the last two years. I think I've seen a half a day of down time.
What do I think about the scalability of the solution?
It is very scalable, as long as you evaluate what might change in the future. You could set it up to allow you to add new divisions, departments, and even subsidiaries/companies very quickly.
How are customer service and technical support?
Technical support is excellent.
Which solution did I use previously and why did I switch?
I used to implement Sage Line 500/1000.
How was the initial setup?
The setup was reasonably straightforward. It's all in the planning. If you plan what you want, it's easier to hit the target.
What's my experience with pricing, setup cost, and licensing?
I don't get involved with this sort of thing.
Which other solutions did I evaluate?
I only implement NetSuite for other companies.
What other advice do I have?
Make sure you get your requirements planned
Don't be afraid to re-evaluate processes
Don't be afraid to revisit things like your chart of accounts
I've seen many companies that just want to copy what they had in their old system into their new one. Every system will allow reporting in different ways. Ensure you set it up to get best, most efficient reporting for the new system.