Newgen OmniDocs Review

It is stable, scalable, and pricing is competitive.

What is most valuable?

The OmniFlow BPM platform is most valuable to us.

How has it helped my organization?

Our accounts department's invoicing process has been optimized and this has helped us in saving a lot of time.

What needs improvement?

The Arabic language text search ability needs to be improved.

For how long have I used the solution?

I have used this solution for two years.

What do I think about the stability of the solution?

I have not encountered any stability issues. It is a reliable and absolutely stable product.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and technical support?

The technical support is good.

Which solution did I use previously and why did I switch?

We were not using any other solution previously.

How was the initial setup?

The setup was similar to any other software.

What's my experience with pricing, setup cost, and licensing?

Its pricing policy is quite competitive.

Which other solutions did I evaluate?

We looked at other solutions such as IBM FileNet and ViziDocs.

What other advice do I have?

You should always fix a contingency period for user acceptance.

**Disclosure: My company has a business relationship with this vendor other than being a customer: We are also partners, not just users of the product.
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