Okta Workforce Identity Review

Reliable, good multifactor authentication and single sign-on functionality, and helpful support


What is our primary use case?

We use this solution for MFA and single sign-on.

It's our enterprise-wide identity management system. It identifies all of our users prior to accessing any of our applications.

How has it helped my organization?

It assures us that everybody is authenticated prior to accessing any corporate applications.

What is most valuable?

The most valuable features are multifactor authentication and single sign-on.

It's reliable and it does what it is advertised to do.

What needs improvement?

The guest user access could be improved. How do we authenticate people that aren't in our Active Directory?

In the next release, I would like to see passwordless access.

For how long have I used the solution?

I have been using this solution for four years.

We are working with the current version.

What do I think about the stability of the solution?

This product is very stable and is one of our best applications. It's the most reliable application and it never goes down.

What do I think about the scalability of the solution?

It's a scalable solution and we are able to add users as needed.

We have about 4,000 users and it's all employees and contractors within the company.

Every employee uses this solution every day, multiple times a day, and we plan to increase usage.

How are customer service and technical support?

They meet our needs. 

We haven't had a problem with technical support answering any of our questions.

Which solution did I use previously and why did I switch?

We went from using nothing to Okta Workforce Identity.

How was the initial setup?

The initial setup was straightforward.

It was a week-long process to deploy.

We need one and a half persons to do the configuration, maintain this solution for administrators and the development.

What about the implementation team?

We completed the implementation in-house.

What was our ROI?

We have seen a return on investment by using Okta Workforce Identity.

What's my experience with pricing, setup cost, and licensing?

I can't discuss pricing.

What other advice do I have?

Follow along with what Okta recommends.

I would rate Okta Workforce Identity a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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