Once integrated, the administration console, integrated workflows (Entitlement requests) for approvals and self service features.
Room for Improvement
Since it was a suite of tools the customer used and we just needed to use OIM, it was a learning curve to get the products integrated and working together.
Use of Solution
Just a couple of months during a Pro Services engagement
Customer Service and Technical Support
Very good support
We needed to integrate a product using Active Directory with OIM. Getting the initial OIM product up and running in the lab was complex for first timers as well as understanding whether to use the adapter factory or if we could use an existing pre-configured connector.
This product has many features that we were not required to worry about due to the workflows that were already created by the customer who was using the Identity governance features as well.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
May 05 2014