What is most valuable?
How has it helped my organization?
- Online resources
What needs improvement?
For how long have I used the solution?
What was my experience with deployment of the solution?
Yes we did have issues with deployment.
What do I think about the stability of the solution?
Yes we did have issues with stability.
What do I think about the scalability of the solution?
Yes we did have issues with scalability.
How are customer service and technical support?
6/10. Technical Support
Which solution did I use previously and why did I switch?
Yes, a customer used a different solution. We switched because the new solution can cover/manage most of the in-house systems/suites of apps.
How was the initial setup?
Very complex due to the different sub-components.
What about the implementation team?
Yes, we implemented with the help of vendor team support. Their level of expertise was about 7/10.
What was our ROI?
Short term, it was great but longer term, it became an issue.
What other advice do I have?
Do a traceability and survey on what you need in the next 5 years, 10 years, etc.
Find out what your peers are saying about Oracle, SailPoint, ForgeRock and others in Identity Management (IM). Updated: January 2021.
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